Recently, our US-based team headed to Chicago while our EMEA Showpadders gathered in Ghent, Belgium for our 2020 Revenue Kickoffs (RKO). As a first-time attendee at Showpad’s RKOs, I left inspired and excited about the energy each Showpadder brings to their work. And as the Chief Customer Officer, I am more envirgorated than ever to partner with our customers to become best-in-class in sales enablement and digital transformation.
At RKO, we celebrated what we accomplished in 2019…and we made so much progress. From a company culture perspective, we hired more than 200 employees in offices across the globe, moved to a new London office and were named a Inc. 2019 Best Workplace. Last year, we also made our vision of a complete sales enablement platform a reality (and got recognized for it by one of the world’s most reputable analysts), held the world’s largest sales enablement events in both Chicago and London and expanded partnerships with both new and existing customers. And those are just a few of the highlights.
Besides reflecting on the past year, we spent time gearing up for the year ahead. We have some audacious goals for 2020, and we all know one thing will get us there: being laser-focused on our customers.
There was so much inspiring content at both the US and EMEA RKOs. Here are my three takeaways.
Our growth depends on our customers’ success
I’ve been at Showpad for less than a year and witnessed incredible growth and development. Of course, this growth wouldn’t be possible without our amazing teams and customers.
At RKO, we heard firsthand from customers about the challenges they face — and how Showpad has enabled them to overcome these challenges to more effectively engage buyers. Our customers shared why they chose Showpad and how they see sales enablement evolving and how its impact will only become more significant.
We were delighted to host six customers at RKO:
- Brian Collins from Jellyvision, an interactive software company that helps people make better decisions about their employee benefits.
- Jaclyn D’Arcy from Lumere, which provides evidence-based data and accelerates the ability to optimize patient care and decrease costs.
- Peter Mertens from Sprout Social, a social media management software solution.
The EMEA customer panel included:
- Mathias Meersseman from Desotec, a European leader for mobile activated carbon filtration systems
- Edwin Kuiper from Goodyear, a multinational tire manufacturing company
- Hamilton Mann from Thales, a multinational company that designs that builds electrical systems and provides services for the aerospace, defence, transportation and security markets
These panels were one of the highlights of RKO. Celebrating these customers’ successes inspired our teams to help all Showpad customers be as successful as these all-stars. In 2020, our customers will continue to be the heart and soul of everything we do. We will work hard to create unforgettable customer experiences during every single interaction with our customers,
It’s time for us to be bold
Each speaker started their presentation by sharing a time in their lives when they were bold . For example, Showpad’s CEO and co-founder PJ Bouten, told us about his first mountain bike race called Cape Epic, which happens to be the “toughest MTB race on earth.” The race, which is 700 kilometers and lasts eight days is far from easy, but PJ overcame the challenges, gave it everything he had and achieved his goal of completing the race.
I left RKO with a renewed respect for these speakers and the challenges they’d overcome by being bold. I was not only inspired by the courage of my co-workers in their personal lives, but also thrilled about what we can accomplish at Showpad as a team.
Showpad is going to make 2020 our boldest year yet. We’re going to overcome the challenges that cross our path and emerge successful. By doing this, we’ll be better partners to our customers and help enable them to be at their best.
We are one team
At Showpad, we have eight offices across the globe, we work across a dozen time zones, and it’s not often that we’re all in the same physical location. In fact, these RKOs were my first opportunity to meet several of my colleagues in person.
At the end of the day, regardless of location, we’re all one team, working to empower each other to be at our very best — so we can empower our customers to do the same.
I’m ecstatic I joined Showpad when I did and I couldn’t be more excited for the year ahead!
Helen Yu is the Chief Customer Officer at Showpad She has focused on the customer experience for Fortune 500 enterprises, including Oracle and Adobe. She was dubbed a Top 10 Global Influencer in Digital Transformation by IBM and a Global Top 10 Marketing Thought Leader by Thinkers360.