Frank McCracken

Frank McCracken

Senior Vice President of Global Customer Success, Showpad

Frank McCracken

Senior Vice President of Global Customer Success, Showpad

As the Vice President of Global Customer Success at Showpad, Frank McCracken is responsible for maximizing customer satisfaction and achieving long-term client growth. Frank brings a wealth of knowledge to the company, both as a former frontline manager and chief executive at multiple technology companies. At Showpad, he established a strategic roadmap that further cemented our position as a trusted advisor and is a strong voice in the global GTM leadership team, focusing on the product roadmap that keeps our customers interests at heart at all times.

After acting as a project lead at IBM and CapGemini early in his career, Frank led the development of professional services and renewals at Salesforce EMEA. He went on to co-found SaaSpoint, which became Salesforce’s largest European independent consulting partner, before overseeing Marketo’s international customer experience functions. He earned his MBA at the University of Wales.