As the Vice President of Global Customer Success at Showpad, Frank McCracken is responsible for maximizing customer satisfaction and achieving long-term client growth. Frank brings a wealth of knowledge to the company, both as a former frontline manager and chief executive at multiple technology companies. At Showpad, he established a strategic roadmap that further cemented our position as a trusted advisor and is a strong voice in the global GTM leadership team, focusing on the product roadmap that keeps our customers interests at heart at all times.
After acting as a project lead at IBM and CapGemini early in his career, Frank led the development of professional services and renewals at Salesforce EMEA. He went on to co-found SaaSpoint, which became Salesforce’s largest European independent consulting partner, before overseeing Marketo’s international customer experience functions. He earned his MBA at the University of Wales.