Frank McCracken

Frank McCracken

Vice President of Global Customer Success, Showpad

Frank McCracken

Vice President of Global Customer Success, Showpad

Frank McCracken is the Vice President of Global Customer Success at Showpad, responsible for maximizing customer satisfaction and achieving long-term client growth. Frank brings a wealth of knowledge to his role at Showpad, both as a former frontline manager and chief executive at multiple technology companies.

After acting as a project lead at IBM and CapGemini early in his career, Frank led the development of professional services and renewals at Salesforce EMEA. He went on to co-found SaaSpoint, which became Salesforce’s largest European independent consulting partner, before overseeing Marketo’s international customer experience functions. He earned his MBA at the University of Wales.