Allurion boosts clinic productivity by 67% with self-service training

THE CHALLENGE

Lack of training consistency and access to resources

Allurion needs to educate clinics on how their program and medical device work. Training needs to be delivered in a quick, consistent way. Clinics also need easy access to training materials and support to complete daily routines.

“With medical technology, you’re treating patients, and it can literally be a case of life or death if things are not done properly,” explains Matthew Wright, VP of Global Professional Education at Allurion.

Prior to implementing Showpad Bigtincan Hub, Allurion’s commercial team reps had to go to each clinic and sit down with physicians to explain the application of the program and how to deploy the device. With scheduling constraints and limited access to vital resources, this often resulted in ineffective and inconsistent training that did not deliver the speed to effectiveness that Allurion needs and physicians demand.

THE SOLUTION

A digital-first learning system that scales with every rep

Now, Allurion uses Showpad Bigtincan Hub to support a digital-enabled approach helping reps and clinics achieve goals with easy access to learning resources and sales-enabling assets.

Allurion uses the platform in two ways: for training and as a content library for sales and marketing assets that the commercial team and partner clinics are using on an ongoing basis. Deploying Showpad Bigtincan Hub has allowed Allurion’s teams and partners to have the skills, knowledge, and supporting information they need to succeed.

Allurion’s implementation of the learning management system, or Learning Lab, allows people to work their way through the different modules, test themselves, and evaluate their knowledge and accelerate their learning to increase their speed to effectiveness.

As part of onboarding new commercial team members for a new clinic, Allurion has built five modules in Showpad Bigtincan Hub Learning that they need to work their way through to set them up for success. This is used as a foundation before attending a two-week in-person training event. After that, they can access the Learning Lab to find more information and continue their learning journey ands tay up-to-date.

Showpad Bigtincan Hub’s readiness capabilities have provided Allurion a way to continue to build and maintain team members’ knowledge and skill level. It’s used in addition to face-to-face learning to help accelerate the speed at which people learn.

THE IMPACT

Building clinician confidence with ultra-fast onboarding and on-demand learning

The learning system enables medical professionals access to information whenever they need it, and setup can be done within minutes. It means a new clinic will have immediate access to learning from their smartphone, tablet, or desktop.

This makes healthcare professionals feel confident when they are working with the Allurion device, enabling them to become proficient and start treating patients much more quickly than before.